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Reducing friction in human and machine interaction creates value

Posted on 27 June 2017 | 4:47 pm by Scott Jancy

The way that humans are interacting with technology today has changed considerably and as AI standards improve we could start to see a number of different jobs in technology slowly disappearing. Through the demands of technology today, human and machine interaction is becoming an indispensable tool in business. Here are some of the future trends that we could soon see in human machine interaction that can speed up the process of doing business in any industry:

Eye tracking technology: Through the use of VR technology and camera technology that was once using video games, eye tracking is changing the way that people are interacting with computers everywhere. The use of eye tracking technology could one day replace the task of a mouse. Although this technology is used in the multibillion-dollar videogame industry, eye tracking could eventually be used to track analytics for web use, to select actions on a pc or smartphone and more. 

The use of wearables: Human and machine interaction has become even more synchronized through the use of various wearables. Whether it's smart watches, smart glasses or even activity trackers there are a number of wearables today that track movements, look at trends as well as make life easier. Eventually, an entire smartphone may be packed up into a setup like Google Glass or a smartwatch, but for now with Bluetooth technology these devices are improving the speed of human and machine interaction.

Alexa and other AI systems: Through the use of voice-activated AI systems and predictive technology there are a number of various tasks online that could one day be taken over completely by a predictive AI. This technology is currently being used to solve math equations, create websites and more. Eventually humans may be able to put an AI to task to enhance the ability of machine interaction for the future.

As more information is gathered by machines about the behavior and patterns of people, the better an artificial intelligence will be able to anticipate what we need. But what, really, do we want a machine to do for us and how would you measure that value?

My general rule of thumb when studying technological developments is to see if the new process or solution becomes easier and faster than what was used before. It's about reducing friction.

Interaction with a machine and what it produces will become seamless when people no longer notice the time lag in a response or don't give a second thought to what the device is doing for you. People will have achieved synergy when technology feels like an extension of you or you can't imagine a time without it.

That notion came to mind yesterday as I wondered how I used to navigate through a city in a car without access to Waze. 

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