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Service Level Agreement (SLA) Monitoring and Reporting

Posted on 12 February 2018 | 1:05 pm by Harry Bodd

An SLA is simply a contractual agreement between the service provider and its client where the quality of the service and the commitment fundamentally matters. An SLA Monitoring took place after the contractual agreement to meet the client expectations. The SLA Monitoring is done by using several statistics like a systematic process of collecting the […]

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