Native American Code Of Ethics For Organization’s Success

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The Importance of Customer Service for Tribal Organizations

Posted on 16 July 2018 | 8:37 am by

Working with tribal organizations has given us opportunities to speak to and lead them in improving what they already have. In this unique position, we have learned that customer services are absolutely the most important part.

This is because customer services increase:

Client loyalty – It creates customer satisfaction, bringing in repeat business and recommendations.

Increase revenue - The amount of money a customer spends on your business and how often a customer’s buys from you

More effective workplace – employee turnover rates are significantly reduced as they are aware that the organization cares about their personal development. The outcome of our customer service for tribal organization training will create a positive customer environment leading to a positive workplace for staff.

Builds public image – great Customer service for tribal organizations helps build a brand, generates positive word of mouth and reputation

Reduces problems – problems will always arise no matter how hard you try to avoid them. We provide training to staff in handling the issues properly thus making clients feel more comfortable in doing business with you.

At Red Road Leadership we conduct interactive training on customer service for Tribal organizations to teach skills and strategies on how to interact with different customers / tribal members, deliver the best service, retain customers ensuring they receive satisfied services, and how to deal with difficult customers and resolve their issue in a good way.

Our training also inculcates ways to create a healthy working environment, improving staff morale and provide exceptional customer services.

Other topics covered in our training course include:

  • Applying the four agreements
  • Importance of integrating the tribe’s traditional values within customer service
  • How to create the first impression
  • How to develop a win/win situation
  • How to implement sustained and continuous improvement
  • How to improve communication skills
  • How to anticipate customer’s needs
  • How to proactively deal with a difficult customer
  • How to develop an attitude for excellent service

The importance of excellent customer service for the tribal organization cannot be overestimated. Our training course is for everyone in your tribal organization who interfaces with customers face-to-face, over the phone, or via mail.  And if you are looking for ways to increase the bottom line of your tribal organization, then this training course is for you.



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